Magellan Healthcare
Provider Focus Newsletter
News & information for Magellan network providers

region/plan-specific news : Employer Plans Nationwide

EAP handbook supplement updated for 2020

In addition to a revised Magellan National Provider Handbook, you’ll find the current handbook supplement for Employee Assistance Program (EAP) providers – in effect for 2020 – on our provider website as well.  If you serve Magellan EAP members, be sure to check out the following:

  • Updates to the Introduction (provider training and information); Section 2 (referral expectations); and Section 6 (DOT-regulated cases).
  • Changes to Appendix E for Federal Occupational Health (FOH). Note also that Magellan no longer manages the United States Postal Service EAP; we’ve removed all information specific to that plan from Appendix E.

Contracted providers serving EAP members must follow the policies and procedures outlined in this supplement, as well as those in the Magellan National Provider Handbook. Best practice? We strongly suggest reviewing these policies annually, at a minimum, to ensure you are in compliance.

You can find the EAP Provider Handbook Supplement and other EAP resources at

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About Provider Focus

Welcome to Provider Focus, our award-winning e-newsletter for network providers! Here you’ll find articles and information to keep you up-to-date on news and topics relevant to serving Magellan members, including a section for regional- and plan-specific news. Check back as a new issue is released each quarter.

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