Magellan Health


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Training & Events

Provider Calls and Webinars

Specific Provider Inquiries

For specific problem resolution, providers are encouraged to contact their assigned Provider Relations Liaison (PRL) directly, or call 1-800-424-4489 and ask to speak to your PRL.

Regularly Scheduled Provider Calls:

Magellan will conduct quarterly Conference Calls for all Magellan CSoC providers.  These calls will be topic driven and intended to create a learning platform which fosters a deeper understanding of the many facets of providing services within the Coordinated System of Care. 

The Conference Calls will be held the first Tuesday of the last month in each quarter from Noon–1:00 pm.

  • Tuesday, March 1, 2016
  • Tuesday, June 7, 2016
  • Tuesday, September 6, 2016
  • Tuesday, December 6, 2016

Please be sure to put these dates on your calendar.

Logistics for our first Conference Call of 2016 -

  • Tuesday, March 1, 2016
  • Noon – 1:00 p.m.
  • Call into 1-888-450-5996
  • Pass code:  431481

The Agenda:

  • Announcement(s), including -
    • Provider Training Requirements
  • Understanding the Service Definition Manual
    • Presented by – Brandi Johnston, Senior Manager of Clinical Care Services
  • Question & Answer on Presentation & Announcements


Would you like to suggest a topic for future calls?  Please email your suggestion to 


Magellan In Louisiana Webinars

Appropriate Use of Psychotropic Drugs in Children and Adolescents

(Recorded October 15, 2013)

See our clinical monograph webinar presentation which includes a first-in-industry summary of psychotropic drugs commonly prescribed for children, the FDA approval age, pediatric dosage level, and warnings.

Inpatient Psychiatric Facility Webinar 

(Recorded February 24, 2012)

Specifically geared toward psychiatric facilities' clinical staff who are involved in utilization review, this webinar addresses initial and concurrent reviews, as well as service authorization criteria.

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Recovery & Resiliency


Magellan has partnered with national experts in behavioral health recovery and resiliency to offer e-courses.

Contact Info

Regular Business Hours: 8 a.m. - 5 p.m. CT
After Hours: 5 p.m. - 8 a.m. CT and weekends for crisis and inpatient pre-certification

For Magellan Members
Toll-free:  1-800-424-4489 

TTY: 1-800-424-4416


For Magellan Providers
Email Us or Call 1-800-424-4489